Intelligent
Email Triage.
An automated, LLM-powered pipeline that parses, categorizes, and prioritizes incoming corporate emails, ensuring critical communications are never missed.
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90%
Faster Routing
Zero
Critical Misses
10k+
Emails Processed Daily
The Data Pipeline.
Replacing tedious manual triage required designing a reliable, fault-tolerant pipeline. The system is broken down into isolated microservices to ensure the LLM processing never blocks email ingestion.
1. Ingestion Microservice
A dedicated Node.js worker constantly listens to corporate inboxes, securely fetching and normalizing raw email data using IMAP/Graph APIs.
2. LLM Processing Pipeline
Email payloads are anonymized and sent to OpenAI's API. The LLM extracts intent, categorizes the department, summarizes the context, and assigns a priority score.
3. Persistent Storage
Parsed metadata, summaries, and original payloads are strictly modeled and saved via Prisma, ensuring a robust, queryable history of all communications.
4. Triage & Override Dashboard
Customer service and IT admins view a prioritized queue. High-priority alerts bypass queues via webhooks, while the dashboard allows for manual accuracy overrides.
System Capabilities
Built for precision, scalability, and human-in-the-loop oversight.
Contextual Categorization
Unlike simple keyword matching, the LLM understands nuance, sarcasm, and urgency. It accurately routes technical support tickets away from general sales inquiries with a high degree of confidence.
Smart Summaries
Long email threads are condensed into 3-bullet summaries for rapid reading.
Prisma ORM
Type-safe database interactions ensuring relational integrity of email metadata.
Triage & Override Dashboard
A custom React interface that displays the AI's confidence score. Staff can manually override categorizations, which creates a feedback loop to refine future automated decisions.